This article is the second of a five-part series Become a Great Senior Living Leader by the TALA Workforce Development Committee. Stay tuned each week for the next in the series.  

Emotional intelligence is defined as the ability to understand and manage your emotions, as well as recognize and influence the emotions of those around you. The term was first coined in 1990 by researchers John Mayer and Peter Salovey but was later popularized by psychologist Daniel Goleman.

The most effective leaders are alike in one crucial [...]