Keynote Session Sponsored by:

Closing Keynote Session Sponsored by:

Anthony Ormsbee-Hale 

Anthony Ormsbee-Hale is the Vice President of People Operations at Civitas Senior Living. Civitas operates 45+ senior living communities in 6 states.

In his daily work, Anthony leads areas of business excellence related to the recruitment, onboarding, development, and mentorship of employees at all levels of Civitas. Anthony supports the sustainability and success of Civitas through his work on the Corporate Risk Management committee and as a strategic partner to leaders within the organization.

In 2018, Anthony co-founded the Texas Assisted Living Association’s Young Professionals Network and has been involved with industry initiatives such as Argentum’s HR Executive Roundtable, Argentum LEAD Program Steering Committee and the TALA Workforce Development Committee. 

Anthony has completed executive education through Cornell University focusing on Strategic Human Resource Management and holds the Professional in Human Resources designation from HR Certification Institute and the Certified Professional designation from the Society for Human Resource Management.

Anthony's professional background consists of senior living sales, marketing and operational experiencing with a variety of senior living asset types in secondary and primary markets. Prior to finding his passion in senior living, Anthony started his career in the non-profit industry as a volunteer and community education manager.

Topic: “Interview Best Practices for the Accidental Recruiter”

Carmen Tilton

Carmen Tilton, VP of Public Policy, oversees legislative and regulatory affairs. She represents TALA with the Texas Health and Human Services Commission and is a leading voice at the Texas Capitol. She joined TALA in February 2020 after two years as a Senior Executive Policy Advisor for the Texas Health and Human Services Commission and five years as a Senior Policy Analyst for several members in the Texas Legislature.

She has an extensive background in both the legislative and rulemaking processes with a focus on long-term care and behavioral health policies and programs. Carmen received her Master’s in Global Policy Studies from the LBJ School of Public Affairs at the University of Texas at Austin. She is a sixth generation Texan, a Returned Peace Corps Volunteer, and a native of Terlingua, TX.

Topic: “Public Policy Update”

Carrie Harper

Carrie Harper is a Personal Trainer, Group Exercise Instructor, National Fitness Presenter, Best Selling Author, and Long Time Teacher of music and movement, with over 20 years of experience in fitness and music education. Carrie has a music education degree from Florida State University, and several fitness certifications from the American Council on Exercise. Carrie has presented for top fitness brands at SCW, Empower, the MOVE Convention, and the Florida Senior Living Association Conference. She has been published in Four Points News, Q Magazine, and Mom and Baby Magazine. She has written several courses for fitness professionals, including two nationally recognized trainer certificate courses. Carrie lives in Austin with her husband, two daughters, and dog Prince.

 Topic: “Drum Exercise: Music, Motion, & Memory”

Chantelle Julian

Chantelle Julian is a Director of Operations for LTCM, Loree Tamayo Consulting and Management. Chantelle has worked with LTCM for over 9 years. She received her Bachelor of Arts Degree from Baylor University, as a Social Work Major. Chantelle has worked in the Long-Term Care Industry for over 24 years and has been involved in management of Assisted Living and Skilled Nursing Facilities in Oklahoma, Arizona, and Texas.

She has also managed Adult Day Health Services and Case Management Services for Senior Adults in Oklahoma. Chantelle’s background has provided her with leadership roles for the provision of senior care services in both For-Profit and Non-Profit settings. Chantelle is married to Scott and has enjoyed following him around the country, living and working in several states, while supporting his career as an educator and State/Federal Prosecutor.

Topic: “Leadership: Are you IN?”

Chastiti Horne

Chastiti Horne is the managing partner of Horne Rota Moos, LLP whose primary practice is healthcare defense (with a specialty in assisted living/nursing home defense). Chastiti acts as panel counsel for several national leading NH/ALF companies and also is counsel for several large hospitals and healthcare staffing companies. She continuously provides risk management seminars and boot camps for her represented clients.

Chastiti was named as one of Houston’s 50 Most Influential Women of 2017. She was previously featured in Time Magazine’s “Salute to Women in Leadership” (2008) and was awarded the 2012 Harris County Bench Bar Pro Bono Award for an Individual for her work with Child Advocates.  She also received the 2001 Harris County Adult Volunteer of the Year award and has been named to the Texas Super Lawyer list by Texas Monthly 2012 - 2019, as well as, Texas Rising Star-Super Lawyer 2007 through 2011. Chastiti was named “Litigator of the Week” by Texas Lawyer Magazine in February 2014.  She was also named a 2014 Woman on the Move by Texas Executive Women and chosen as the 2016 South Texas College of Law Alumni Public Service award recipient. She was named as one of America’s Top 100 Civil Defense Litigators – Southeast Texas 2019.

Topics: “Social Media Marketing and Staying within the Legal Boundaries” and “Dancing, Digging, and Dementia: Programming Activities to Make Every Day Count”

Constanza Pierre

Constanza Pierre RN, MSN, MBA-HCM, CDP, CDADT has been a registered nurse for over 20yr. She is currently the Texas Regional Healthcare Director at Legend Senior Living. She received her undergraduate degree in nursing from University Maryland at Baltimore and her dual master’s degrees with a focus on healthcare management from University Maryland at Baltimore and University of Phoenix. She is currently a student at Harvard Medical School in the Global Healthcare Leadership Executive Program.

For almost 4yrs now, she has been the Texas Regional Healthcare Director at Legend Senior Living. Prior experience includes Director of Nursing at several assisted livings and rehabs. She has spent most of her career in hospital settings including Trauma ICU, Neuro ICU, Cardiovascular ICU, Oncology, ER, Pediatrics, Orthopedic, Geriatric Psych with a focus on Alzheimer’s , Cognitive impairments and other Dementia therapies and prevention. She is an active member, volunteer, mentor and preceptor of several organizations including Sigma Theta Tau, American Nurses Association, Red Cross, Chamberlin University, and TALA.

She enjoys international travel, gardening and spending time with her family.

Dana Garnett

Dana Garnett is a Credentialed Mediator with the Texas Mediator Credentialing Association for Civil and Family cases, a Conflict Resolution Expert, and CPA. She founded her private practice Mindful Strategy, LLC, merging her Big 8 Accounting and International Fortune 100 experience, along with global life lessons from 22 years working and living among diverse cultures across six continents.

First-hand experience to litigation resulting in personal hardship and serious financial loss lead Dana to the practice of Alternative Dispute Resolution and a sound commitment to helping family business owners resolve seemingly insurmountable impasses that threaten their business, so they can save serious time, money, and save their family’s business and relationships. Dana speaks to local, regional and national business forums.

Topic: “Preventing Stress and Hurried Aging: The Science of Self-Care”

David Keaton

David Keaton serves as the President of Retirement Center Management (RCM). He provides oversight of daily operations encompassing strategic, financial, operational and marketing aspects for the company’s multiple properties.

Prior to joining Retirement Center Management, Mr. Keaton served as Corporate Vice President with Greystone in Irving, Texas. Over a career of nearly 30 years in the industry Mr. Keaton has served in numerous operational capacities including management consulting and operating communities as the Executive Director. Mr. Keaton earned his Master’s Degree in Health Services Administration from Saint Mary’s College of California.

Gail Snider

Gail Snider currently serves as Executive Director for Dementia Friendly Fort Worth and was instrumental in launching this initiative which is now reaching beyond the borders of Tarrant County. Gail is committed to helping families and the community navigate age-related decisions.  Having walked a 12-year journey with her Mother-in-law and dementia, she has helpful insight into issues and services families desperately need and works diligently to help persons living with dementia and their care partners have better quality of life within the community.

Having a passion to help the community understand dementia and understanding that it is difficult for everyone to be experts as a Certified Dementia Live® Coach and Certified Dementia Care Practitioner she strives to be a resource and educator for families, health care professionals and the general public.  Additionally, serving as the co-chair for the Tarrant Area Gerontological Society (TAGS) Faith Based Bridge has given Gail a unique connection with faith-based communities in Tarrant County.

 Topic: “Virtual Activities Programs”

Greg Hunteman

Greg Hunteman has been involved in designing senior living projects since graduating from University of Texas.  His passion for care has led him to the forefront of developing creative and compassionate environments for seniors while supporting and fine-tuning efficient operations for owners.  As president of Pi Architects, Greg leads a team of architects, landscape architects, and interior designers in designing senior living communities. His project experience includes CCRC’s, Independent Living, Active Adult, Assisted Living, Memory Care, and Skilled Nursing communities.

Topic: “Dining Innovations that Drive Move-Ins”

Heather Armstrong

Heather Armstrong is the Managing Local Ombudsman (MLO) with the Alamo Area Agency in Aging. As MLO, Heather oversees the local ombudsman program in the twelve counties surrounding San Antonio. Heather has been an ombudsman for over 12 years in both North Carolina and Texas. She considers herself an important link between long-term care facility residents and the resources that help ensure quality care, resident’s rights, and complaint resolution.

Prior to her ombudsman work, Heather was a property manager charged with achieving predetermined marketing and financial results, and supervision of onsite personnel.

Heather has her bachelor’s in health care administration with a minor in gerontology and Master of Art’s in Gerontology. She has also received certifications as a Certified Dementia Practitioner (CDP); Certified Montessori Dementia Care Professional (CMDCP); and is a Positive Approach to Care (PAC) Certified Independent Consultant. She and her husband moved to Texas a little over 10 years to be closer to family and are enjoying every minute if it!

Topic: “The Value of Connection”  

Hollie Glover 

Hollie Glover, is a Licensed Professional Counselor, who currently works for the James L. West Center for Dementia Care in Fort Worth.  She is the Director of Education and Family Support Services.  She facilitates the center's family support groups and is involved in many of the numerous education services provided by the center.

Hollie is a Dementia Care Specialist and Certified Grief Counseling Specialist that has over twenty-eight years of experience in education and working with people of all ages.  She has degrees from Southwestern Oklahoma State University, Sam Houston State University, and Dallas Baptist University.  She also attended Southwestern Theological Seminary to obtain hours in theology.  

Hollie has been recognized as a national and statewide speaker on topics such as Dementia, Hospice, and Professional and Caregiver Stress.  One of the highlights of her career includes getting to meet and speak before First Lady Rosalynn Carter and Senator Elizabeth Dole.  She has also written a therapy to be used with patients at the end of life, that focuses on the individual needs of the person and their family.

Her passion is educating the public and helping families who have a loved one diagnosed with dementia.  

Hollie is married and has one daughter who is following in her footsteps.  Joanna graduated from the University of Texas at Arlington in August of 2020 with her Master’s degree in Social Work, specializing in hospice care.  

Topics: “Ambiguous Grief”, “Depression vs. Dementia: Differentiate Before You Label”, and “The Heartbreak & Cost of Isolation: Strategies for Coping”

Jack Angel

Jack Angel is the owner operator of ‘Senior Care Authority of Southeast Texas’ and a Senior Care Advocate. In addition to securing his Master of Business Administration degree from Texas A&M, Jack is a Certified Senior Advisor® and a Certified Dementia Practitioner. It is his mission is to find the most appropriate care solution for your family to ensure a smooth transition into the next phase of life.

Senior Care Authority of Southeast Texas delivers high-touch, personalized assistance to local families, and businesses, seeking elder care advice and senior living placement guidance for their loved ones, and employees. Their eldercare consulting provides advocacy, referrals, management, and guidance through the complex US healthcare systems for aging adults. They work alongside families, and local businesses, to locate the best senior living and care solutions such as independent living, assisted living, memory care and skilled nursing, regardless of the financial resources. Senior Care Authority also offers the nationally recognized "Beyond Driving, with Dignity" program to help older drivers and their concerned families work through the complicated issue of age-related diminishing driving skills.

Jack is a father of two, a grandfather, and an avid outdoor enthusiast. When not spending time with his family, camping, playing guitar, motorcycling, exercising, or exploring the great state of Texas, Jack enjoys volunteer service opportunities through local county organizations, church groups, and helping his senior neighbors.

Topic: “Beyond Driving – with Dignity (A Safe Drive Through the Aging Process)”

Jacy Crim

Jacy Crim has a Bachelor’s Degree in Public Relations and Marketing.  She is a digital marketing and public relations consultant for LTCM (Loree Tamayo Consulting and Management).  Jacy started her career at a hospital district as a marketing director where she created a marketing and public relations program that included digital, print, radio, website marketing and multiple public relations events.  She has increased her client’s online presence and reach drastically with her expertise.

Topic: “Digital Marketing Strategies”

Jaime Capelo

Jaime Capelo is the legislative consultant for the Texas Assisted Living Association.  Mr. Capelo has been actively lobbying the Texas Legislature and regulatory agencies for over 13 years, advocating for his clients directly with the Governor, Lt. Governor, the Texas Senate, the Texas House of Representatives, numerous state and federal agencies, and even the U.S. Senate and Congress.  Prior to initiating his legislative consulting practice, Mr. Capelo was elected and served 4 terms in the Texas House of Representatives from the Corpus Christi area.  In the Texas House, he served on the House Public Health Committee and was ultimately appointed Chairman of the Public Health Committee.

After graduating salutatorian from Roy Miller High School, Mr. Capelo earned his J.D. from The University of Texas School of Law and his B.A. in history from Yale University.

Topics: “Communication Strategies Across the Stages of Dementia” and “Innovations in Dementia Education”

Jaime Cobb

Jaime Cobb, certified Alzheimer’s Educator, is the Vice President of Dementia & Caregiver Education at James L. West Center for Dementia Care. Since Jaime has been at the West Center, she has developed and implemented a variety of innovative programs that focus on enhancing the quality of life for families living with Alzheimer’s disease and related dementias that have become an integral service to the community. Jaime is a Certified Independent Positive Approach to Care™ Trainer and Consultant, and a Master Trainer for Dementia Live®, Compassionate Touch™ programs, Dealing with Dementia, and the Stress-Busting Program for Family Caregivers™.

In addition to her work at the West Center, Jaime serves on the board of Care & Prepare, an organization dedicated to bringing advance care planning to all people.

Topic: “Communication Strategies Across the Stages of Dementia”

James Balda

James Balda is President & CEO of Argentum where he is responsible for the overall leadership of the association and with transforming its vision and mission to meet the changing needs of the senior living industry.

Under Balda’s direction, Argentum has successfully implemented a new and more inclusive membership model, rebranded the association to reflect the evolving landscape of the senior living industry, launched a foundational set of quality standards and developed an executive director credentialing program designed to further professionalize the senior living industry. He joined Argentum in January 2015 when the organization was known as the Assisted Living Federation of America. He spent 2015 touring the country meeting with senior living executives, policymakers, academics, and other advocates for older adults to better understand the industry’s key imperatives and to help define Argentum’s role in shaping a healthy, robust future for senior living.

Prior to his work with Argentum, Balda served in several roles at the National Restaurant Association where he was responsible for business development, product strategy, and membership. He also was charged with transforming the association’s brand, marketing and communications activities, and state partner relationships. Additionally, Balda was Senior Vice President of Membership and Professional Development at America’s Health Insurance Plans.

He holds a Bachelor of Arts degree in English from the University of Maryland and lives in Northern Virginia with his wife and four children.

Topic: “Argentum Update”

James Lee

James has served the senior living industry for 13 years and counting. He started his career as a caregiver and has held six community roles, including Resident Programming and multiple Executive Director roles. James has also served in numerous senior and national level roles in Sales, Operations, and Learning & Development for well-respected organizations.

Today, he is the owner of Bear Wise Consulting and the CEO and co-founder of Bella Groves, a dementia training and care company. He is a trusted advisor, speaker, and thought-leader in the senior living industry. James completed an Executive MBA from the University of Texas McCombs School of Business in 2020, and lives in San Antonio with his wife, Piper, and their young daughter and son.

Topic: “Content Strategy and Thought Leadership in Senior Living”

Joyce Lamilla

Joyce Lamilla is Director of Healthcare and Nutrition Solutions for Ben E. Keith Foods. In her previous positions as a consultant dietitian and nutrition specialist, Joyce worked with long term care and rehabilitative care locations, long term acute care, home care, and hospitals for over 25 years. Joyce holds a Master’s Degree in Education from Pennsylvania State University - Division of Health Education, and she is a Registered and Licensed Dietitian.

She obtained her Bachelor of Science degree and did her internship at Rutgers University. Joyce completed the Texas Christian University (TCU) Neeley School of Business Executive Education Certificate of Adaptive Leadership in November 2016. She is currently the chair of the Dietitians in Texas Healthcare Communities group. She was named a Fellow of the Academy of Nutrition and Dietetics in 2017.

Topic: “The Power of Moments”

Julie Porter

Julie Porter is the Assisted Living Ombudsman with the Office of the State Long-Term Care Ombudsman with HHSC. She supports regional assisted living ombudsmen in advocating for residents across the state, and coordinates with stakeholders on behalf of residents.

Previously, Julie worked as a social worker in healthcare, including a behavioral health hospital, acute care medical hospital and a primary care clinic. Prior to that, she worked at Heart of Central Texas Independent Living Center as a licensed bachelor social worker and relocation specialist. In this role, she helped people transition out of a nursing home to assisted living or their own home.

Julie is a Licensed Master Social Worker. She holds a bachelor’s degree in social work from the University of Mary Hardin-Baylor and a master’s degree in social work from Baylor University. Julie enjoys spending time outdoors with her husband and one-year-old son.

Topic: “The Value of Connection”

Linda Abel

Linda serves as President of Dementia Friendly Fort Worth (DFFW) where she helps lead the effort to make Fort Worth and all of Tarrant County a kinder and more compassionate community for persons living with dementia and their care partners, in other words Dementia-Friendly. Since her retirement as an RN, she has served the Texas Assisted Living Association as a trainer for assisted living managers all over the state of Texas.

Because of her background in nursing, area of her work with DFFW of particular interest to Linda is working to see nursing and other healthcare professionals graduate with an awareness and understanding of dementia so that they are better provide dementia-capable care for those with dementia until there is a cure.

Her greatest joy in working with Dementia Friendly Fort Worth has been the development of weekly dementia friendly Chapel service, now offered virtually. Through this virtual chapel service, it is possible for people living with dementia and their care partners to continue to enjoy worship with familiar hymns and Scripture in a comfortable environment. She has just completed a Dementia Friendly Chapel Toolkit, available on the DFFW website (, making is possible for others to offer such a service to meet the spiritual needs of their residents, families, and friends living with dementia.

Linda and her husband Jim have been married for 52 years. Linda worked as an RN in Assisted Living communities for 20 years of her career. She also served alongside her husband, Jim who is a retired United Methodist Minister. She and Jim have 2 grown sons, who have families of their own. They especially enjoy spending time with their 4 granddaughters.

Topic: “Health Maintenance Activities”

Loree Tamayo

Loree has thirty years of experience in the long-term care area. Much of her experience has involved planning and opening new facilities and agencies.   Loree Tamayo is the owner and CEO of LTCM (Loree Tamayo Consulting and Management), a successful senior care consulting and management company since 2009.

She started her career as a nursing facility administrator and progressed in her career as a CEO for a Hospital District in Texas which included an acute care hospital, a rural health clinic, nursing facility, assisted living facility, home health, and hospice agency.

Topic: “Digital Marketing Strategies”; “Montessori Method for Dementia”

Matt Schuler

Chef Schuler’s professional career began when he started working in the culinary field at the age of 16, and he has never looked back. A Johnson and Wales University 00’ (Charleston, SC) graduate, Chef Schuler garnered additional experience at this prestigious culinary school beyond graduation, as a teaching assistant and culinary demonstrator. He furthered his instructional skills as a full-time faculty member for The Pennsylvania School of Culinary Arts.

His experience also includes positions as a private chef, catering chef, and banquet chef for several upscale restaurants in central Pennsylvania and Charleston, SC. Matt was also the Executive Chef/Designer for Ella’s American Bistro in Wayne, PA, focusing on sustainability and farm to table cuisine. Matt spent four years with Clark Associates & The as the Corporate Executive Chef/Product Expert with a focus on training for equipment and small wares from various manufacturers in the foodservice industry.

He has consulted on over 200 food service designs in almost every sector of the food service industry, but has specialized in Senior Living over the past 6 years. His 25 years of experience, combined with his ability to impart knowledge of the foodservice industry has made Chef Matt Schuler a great asset to the SCOPOS Hospitality Group team since 2014!

Topic: “Dining Innovations that Drive Move-Ins”

Michael Crowe

Michael Crowe is a partner with Husch Blackwell, L.L.P. in Austin, Texas.

He advises healthcare providers on administrative law, government investigations, mergers and acquisitions, governance and public policy. Mike’s clients include local governments and healthcare providers and professionals, with a focus on the post-acute and long-term support services industry. His relationship with the assisted living industry began in 1997 when he served as the director of the Texas Senate’s Interim Committee on Home Health and Assisted Living Facilities.

Michael graduated from the University of Texas School of Law in 1991. He serves on the board of directors of the Texas Assisted Living Association and the Mothers Milk Bank of Austin and is the leader of Husch Blackwell’s post-acute care initiative.

Topic: “Resident Agreement Terminations, Discharges, and Evictions”

Misty Miller

Misty Miller is Chief Operating Officer at Civitas Senior Living, where she supports its mission, vision, and culture by identifying areas of opportunity and growth, overseeing strategic initiatives, performing risk management, and ensuring Civitas communities have the necessary resources to provide high quality services and superior customer service.

Misty discovered her passion for seniors and healthcare at a young age when she watched her mother perform her duties as a private duty caregiver. Watching how her mother became part of her patient’s family, coupled with the wonders of the human body and medicine, ignited her passion for senior living.

She has worked in senior living her entire career in roles such as Director of Nursing, Regional Health Services Director, and Vice President of Clinical Services. Misty joined Civitas as Chief Wellness Officer in 2018 because she loved how the company’s values aligned so closely to her own and how its people were forward thinking and always looking for opportunities for improvement. She is known for her work ethic and dedication to making Civitas a great place for its residents and staff through optimal quality of life.

Misty is a Registered Nurse and holds an MS in Nursing with an emphasis on leadership and development from Western Governors University in Salt Lake City. She is Director of Nursing Services Certified and a Certified Alzheimer’s Disease and Dementia Care Trainer, Assisted Living Administrator, and Dementia Practitioner. She is involved with various Texas Assisted Living Association (TALA) clinical and public policy workgroups and a member of the Alzheimer’s Association. When she’s not working with Civitas to set high standards and improve the senior living industry as a whole, Misty enjoys yoga, weightlifting, listening to audio books, and spending quality time with her family.


Topic: “Disaster Preparedness Concerns for Nurses”

Stephen Popovich

Stephen Popovich, an innovator in the data communications field, has more than 30 years of experience in executive management, enterprise sales, operations, and marketing.  He has been named Fellow to the Texas A&M University (TAMU) Center for Population Health and Aging (CPHA), and is a frequent speaker on elder care technology and trends.

Steve has founded or been the first employee of three companies that have been successfully acquired by public companies:

Local Data - acquired by Andrew Corporation LAN Access Corporation - acquired by Digi International Inside Out Networks - acquired by Digi International.

His commercial innovations include both business operational innovations in quality control and manufacturing; and technology innovations in multi-protocol connectivity, USB connectivity, IoT and sensor products, medical device products, and medical device to EHR connectivity. Technology innovations include RFID, gateway, cellular, UWB, and cloud (SaaS).

Prior to founding Clairvoyant Networks, Popovich, a serial entrepreneur, co-founded and was CEO of Inside Out Networks™ of Austin, Texas.  His company, founded in 1997, established him as a pioneer and leader in mission critical connectivity technologies with his products used in medical, military, and other critical commercial applications.

He successfully sold the Inside Out Networks to Digi International in October, 2000 and became responsible for Business Development for Digi's enterprise applications involving Machine To Machine (M2M) connectivity and Internet of Things (IoT) cloud based applications called The Social Machine.

In 2015, a family member of Steve's was diagnosed with Alzheimer's. Naturally, he looked for the enabling technology for Alzheimer's caregiving. What was available was point solutions that solved one aspect of the problem, but were not interconnected or interoperable, and very difficult for family caregivers to use. Because of the lack of useful technology for caregivers that leverages the latest in technology advancements, he left Digi to found Clairvoyant Networks LLC to improve the lives of those aging in place, in independent living, and seniors with memory care needs, and those who care for them.  Particular consideration and focus is placed on their loved ones and professional care providers by implementing simple to use, cost effective, IoT based solutions and services.   These solutions include sensors, wearables communication hardware, cloud connectivity, streamlining analytics, and natural language programmed systems. These solutions support a continuum of care with scalable, easy to use and affordable technology that can be used in any living situation from in-home to senior communities to SNF and hospitals.

Topic: “New Technology and How it Helps Increase Revenue, Lower Costs and Mitigate Risk”

 Infection Control and Disaster Preparedness Panelists

Finding the Gems Panelists